Personal Data Protection & Privacy Policy
Official policy issued by Al Ostoura Moving Jeddah • CR: 4030592817 • Fully compliant with the Saudi Arabian Personal Data Protection Law.
Last Updated: September 2026 • Technical Release: 3.2
1. General Principles & Regulatory Framework
Al Ostoura Moving – Jeddah ("Company", "we", "our") is fully committed to upholding customer privacy and strict compliance with the Saudi Personal Data Protection Law (PDPL) enacted by Royal Decree No. (M/19) and its implementing regulations. This policy delineates how customer data is legally processed, secured, and retained with zero unauthorized exposure.
2. Categories of Personal Data Collected
We strictly collect the minimal operational data required to assess relocation logistics and deploy fleet resources within Jeddah, specifically:
Identity & Contact Info
Customer full name and verified Saudi mobile phone number for operational dispatch and confirmation.
Logistical Route & Neighborhood Details
Departure and arrival neighborhoods in Jeddah, building type (apartment, villa), floor levels, and elevator access.
3. Legitimate Purposes of Data Processing
Customer data is processed exclusively for legitimate logistical and compliance fulfillment:
- Calculating transparent and binding relocation price quotes without hidden surcharges.
- Dispatching enclosed Dyna moving trucks and certified carpentry teams to the customer location punctually.
- Issuing unified moving contracts and ZATCA-compliant electronic tax invoices.
- Conducting post-move quality assurance surveys to ensure complete service satisfaction.
4. Absolute Commitment Against Data Selling or Sharing
Al Ostoura strictly affirms that personal information is never sold, leased, rented, or traded to third-party marketing firms or data brokers. Data disclosure only occurs under mandatory judicial warrants issued by competent Saudi authorities in accordance with applicable laws.
5. Cookies & Google Consent Mode v2 Standards
Our site utilizes necessary functional cookies for session management and language selection (AR/EN), alongside aggregate analytics aligned with Google Consent Mode v2. Non-essential cookies may be declined via the consent banner without hindering site functionality.
6. Security Architecture & Encryption Protocols
We enforce comprehensive technological and procedural controls safeguarding data against unauthorized access or breaches:
- End-to-end TLS 1.3 encrypted data transmission.
- Role-based access control restricted strictly to authorized operations personnel.
- Routine vulnerability scanning and continuous infrastructure patching.
7. Data Retention & Secure Disposal
Personal data is retained only for the duration required to execute the moving service, fulfill warranty commitments, and comply with mandatory statutory accounting periods. Upon expiration, records are irreversibly purged.
8. Your Statutory Rights Under the Saudi PDPL
Under the Saudi PDPL, you hold clear statutory rights enforceable at any time by contacting our compliance officer:
Understanding the legal basis and intent of data collection.
Requesting a readable copy of your active personal records.
Correcting or completing outdated contact or address data.
Requesting data deletion when operational purpose concludes.
9. Compliance Contact & Data Controller Information
To exercise any statutory data right or submit privacy queries, reach out directly via our verified compliance lines: